Is calibration required or should it be marked reference only? What is the difference between calibration not required and reference only? For users of measurement and test equipment -MTE- these are questions that arise on a regular basis. AMS 2750 F makes it very clear what must be calibrated and even goes as far as to specify calibration accuracy. This specific standard is focused on pyrometry and is highly descriptive in regards to instruments used and calibration. ISO 9001:2015 is not as clear cut. ISO 9001:2015 is focused on Risk-based thinking. Calibration is intrinsic in Risk-based thinking in1.3.3, Inputs and Outputs in 4.4.1, the necessary Infrastructure to accomplish this in 7.1.3, measurement traceability in 7.1.5.2(the actual word calibration is mentioned) and performance Evaluation in 9.1 just to name a few. What Does It Really Mean When Something Is Marked For Reference Only? When MTE is marked Reference Only then you need to consider if it still is Measurement & Test Equipment. Consider the following from About Calibration published by Fluke. Test and measurement devices that were manufactured within specifications can deteriorate over time due to age, heat, weathering, corrosion, exposure to electronic surges, accidental damage, and more. Even the best test and measurement instruments can possess manufacturing imperfections, random noise, and long-term drift that can cause measurement errors. These errors, such as being off a few millivolts or degrees, can be propagated to products or processes being tested, with the potential to falsely reject a good unit or result or to falsely accept a bad unit or result. Ensuring that test and measurement equipment is of sufficient accuracy to verify product or process specifications is necessary to trust and build on the results of scientific experiments, ensure the correct manufacture of goods or products, and conduct fair trade across country borders. If there is an impact on product quality, marking something Reference Only or Does Not Require Calibration does not make sense. Example: You use a measuring tape to determine the size of a box for shipping. Does this impact product quality? Probably not. You use a measuring tape to measure the product. Does this impact product quality? Most likely yes. A Risk Assessment should be performed before making any decisions on marking marking something Reference Only or Does Not Require Calibration. ISO 9001:2015 Section 1.2 highlights - evidence based decision making Without a proper risk assessment as to calibration requirements you would be hard pressed to defend your decision as evidence based decision making. ISO 9001:2015 section 1.3.3 Risk Based thinking states To conform to the requirements of this international based standard, an organization needs to plan and implement actions to address risks and opportunities. This makes it clear that before you determine if something does not need calibration, the risks of not calibrating must be addressed. We would love to hear your thoughts! Feel free to comment below.
I recently received an email from a customer that was upset because they found a gage that was overdue for calibration and believed we had failed them. In fact we had sent an email stating what gages were due for calibration, but is that really the calibration companies responsibility. Whose Job Is it To Be Responsible For Calibrations Due? This may come as a surprise, but it is NOT the responsibility of your calibration company. Many companies, including Alliance Calibration, do send out a notice when items are coming due for calibration. However, it is the end-user of calibrations' responsibility to ensure their gages are calibrated. ISO 9001:2015 section 1.3.3 Risk-based Thinking states To conform to the requirements of this International Standard, an organization needs to plan and implement actions to address risks and opportunities. Ensuring that measurement and test equipment is calibrated according to a schedule would certainly qualify as addressing risks. ISO 9001:2015 section 7.1.5. Monitoring and measuring resources states The organization shall determine and provide resources needed to ensure valid and reliable results when monitoring or measuring is used to verify the conformity of products and services to requirements. This clearly puts the responsibility on the end-user of calibration services to determine the calibration status of equipment and maintain that status as part of their overall risk management strategy. You may want to read Calibration As a Risk Management Strategy. That being said, many calibration providers offer an automated calibration due recall system and online access to calibration data which includes measurement and test equipment calibration intervals. Don't ask your calibration provider to tell you when your equipment should be calibrated. ISO 17025:2017 General requirements for the competence of testing and calibration laboratories section 7.8.4.3 A calibration certificate or calibration label shall not contain any recommendation on the calibration interval except where this has been agreed with the customer. Since ISO 17025:2017 does not allow a calibration laboratory to provide recommendations on calibration intervals should you expect the calibration provider to tell you when your calibrations are due? If you answered yes, then where does that obligation begin and end? If your calibration provider sent an email advising according to your specifications what are items are due for calibration is it their responsibility to remind you? How often? See where this is going? Where does it end? You go to use a gage. The calibration sticker says it is past due for calibration. You send the calibration company an email issuing a SCAR (Supplier Corrective Action Report) because you have an item past due for calibration. Is it really the calibration laboratory's responsibility? ISO 9001:2015 Section 9.1 Monitoring, measurement, analysis, and evaluation c) when the monitoring and measuring shall be performed-places the responsibility of the end-user of calibration services to determine the calibration intervals. You may also want to read: 3 Things You Need To Know About Risk, Calibration, and ISO9001 3 Things Your Auditor Expects You To Do With Your Calibration Report
Planning. Context. Customer Focus. ISO9001:2015 Planning Section 6.1 Actions to address risks and opportunities Context Section 4.2 Understanding the needs and expectations of interested parties Customer Focus Section 5.1.2 b) The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed; Calibration is typically viewed as something you have to do. Do you want to have it calibrated or do you need to have it calibrated? Is there really a difference? As you delve into ISO9001:2015 the answer is both. Calibration is inextricably weaved in Planning, Context, and Customer Focus. A well-articulated calibration program allows you to address Planning, Context, and Customer focus. This would include a clear understanding of customer tolerances and the selection of the appropriate measuring device to meet that tolerance. Likewise, you will need to take a close look at the standards used in calibration to determine if they are adequate to minimize the risk of product non-conformity. Simply having a device calibrated will no longer be adequate. You will need to understand the methods and standards used and make a fit for use determination. In legal terms, you need to exercise due diligence. As a customer of calibration, regardless if that is an internal or external lab, you will need to specify your requirements and have ongoing conversations with all parties to ensure requirements are met. We recommend you read 7 Questions You Should Ask Your Calibration Company and How Do I know If My Lab Is capable?. There is also a FREE resource from Laboratory Accreditation Bureau on Purchasing and Evaluating Calibrations. Click Here to download.