The Conversation You Should Be Having With The Calibration Technician!

 

Trust me

I’m the calibration technician…

multimeter calibration.jpgIt has amazed me for years.

The faith you put in me. Sure, I’ve been doing this for a while, and I know my stuff, but do I know your stuff? I’ve worked in industries from aerospace to xenobiology.

So, I must know how to calibrate your stuff…or do I. The fact that I work in numerous industries is part of your problem. Yes, I said your problem. Because I work in all different industries, I don’t always know, what I don’t know. I can calibrate your process calibrator. I can follow industry-wide practices. I can test all the different functions on the unit. I can even change the batteries in it because you are worried that it might influence the calibration status of the device.

 

It’s your instrument

 I have a customer in the petrochemical industry. Every year they send me one of their yellow and gray multimeters for calibration. Every year they receive a six-page test report covering volts and amps and capacitance and resistance and frequency and so forth. One day, I receive an angry call from this customer, “hey, I just got sighted in my audit, you are not calibrating my multimeter right!!

Me, “I’m sorry about that sir, what exactly was the finding in the audit?”

Customer, “The lowest resistance test point on this device is 1 k-ohms.”

Me, “Yes, that’s what is in the manufacturer’s calibration procedure for the device.”

Customer, “Well this device is only used in the coil winding department to check between 8 and 12 ohms, and the auditor says your calibration doesn’t cover that.”

Me, “The auditor is correct. If you send the item back to me I will have it calibrated in that range.”

multimeter in use.jpg

 

In the conversation that followed the customer explained to me that this meter was purchased and only used to measure between 8 and 12 ohms ever, and that is all it would ever be used for. I then placed a note in the customer file to that effect, and when the device came back to me I labeled it as such.

 

 

This Is The Conversation You Should Be Having With The Calibration Technician!

It’s your certificate

 Unfortunately, I’ve had this conversation too many times, and it always seems to come dead smack in the middle of somebody’s audit. I make it a habit when speaking to a customer to ask if they need anything special for a device, and 99% of the time I get the same answer. No, just calibrate the thing. You, assume I already know how you are using the instrument. That’s a bad bet because I don’t. The more you can tell me about how you use your instrument the more likely I am to be able to hone my calibration to match your needs.

 

Read your certificate

 When you receive your instrument back from calibration look at your certificate. If you don’t quite understand what you are looking at, then ask the person that uses the instrument to see if it makes sense to them. I will be happy to go over the certificate with you as well, but you might still be in the “how is it used” boat, so comparing the certificate to the process is always the best practice.

This Is The Conversation You Should Be Having With The Calibration Technician!

I’m here to help

As your “friendly neighborhood calibration technician” I am here to help. I chose a career in the service industry for a reason, I like to help. I want your audit to go well. I want you to call me in three, or six months, or a year to calibrate it again. I like being able to give customers exactly what they want, you just need to tell me, what you want.

We have written several articles that help explain some of the terms used in calibration to help you as a consumer make better-informed purchases and decisions about calibration and what the data is telling you.

 

 

 

 

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