An audit is an great opportunity to build trust and credibility. They also can be stressful when you are caught off guard with questions or requests that you did not expect. This is often true in regards to calibration whether it be an ISO or customer audit.
Here are 3 things your auditor expects you to do with your calibration report:
Know Where it Is
Connect The Results To Product Quality
Know Where It Is - Does this sound familiar? The auditor looks at your gage/instrument list and pulls an ID at random. Can you show me the calibration report? No Problem. You open the file and everything is in sequential order, but it is not there. You just reviewed it before the audit. Where is it? This is one of the problems with paper records keeping. Larger companies like Alliance Calibration offer online secure access to calibration data through portals like CalEnvision. Paper gets lost or filed improperly. Electronic access makes calibration reports easier to access and you can't misplace them. This also addresses document control.
Another common problem is a calibration cycle is extended after you review your gage R&R. Did you change the report? Did you gather all paper copies and replace them. Yes, we are pushing for electronic document control.
Read It - In my personal experience, I have received calls from customers at audit time requesting explanation of results because they never read the report! It is a common misconception that it is the calibration company responsibility to make sure all results are acceptable. First problem is what is acceptable. Second problem, ISO 9001:2015 states:
5.1.2 Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that:
b)The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addresses;
184.108.40.206 ....The organization shall determine if the validity of previous measurement results has been adversely affected when measuring equipment is found to be unfit for its intended purpose, and shall take appropriate action as necessary.
You cannot comply with ISO 9001:2015 if you do not read your calibration report!
Connect The Results To Product Quality - As mentioned in Read It ISO 9001:2015 places the responsibility on the end user. Specifically 220.127.116.11 Measurement Traceability makes it clear that you must look at calibration results to determine if they meet your requirements.
If you are not sure exactly where you stand on the 3 Things Your Auditor Expects You To Do With Your Calibration Report then we recommend you download our Calibration Audit Checklist.